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Are We Humanizing or Dehumanizing the Digital Experience?

Are We Humanizing or Dehumanizing the Digital Experience?

Maybe you can relate to this. My dog senses when I’m dealing with a poorly designed chatbot or automated phone system. Even before the four-letter words come out, she senses my...

Tech Workers Struggle With Hybrid IT Complexity

Tech Workers Struggle With Hybrid IT Complexity

Confidence levels among IT workers have plummeted as tech teams’ jobs have become more complex. The reasons behind IT worker angst are unprecedented, signaling a shift...